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Salesforce Journey Builder

Salesforce Journey Builder services


Every interaction, email, mobile call and communication matters. Start delivering cross-channel personalised experiences across every customer journey with Salesforce Journey Builder.

"With the help of Gravitai Lightspeed Broadband introduced a tailor-made lead nuturing customer flow via Journey Builder to improve customer relations with over 1 million customers."

Lightspeed Broadband
Telecoms & Communications
Implementation of SFMC and Salesforce Journey Builder 

"With the help of Gravitai Lightspeed Broadband introduced a tailor-made lead nuturing customer flow via Journey Builder to improve customer relations with over 1 million customers."

Lightspeed Broadband
Telecoms & Communications
Implementation of SFMC and Salesforce Journey Builder 
Schedule a demo

Look at how you can monitor, track and build campaigns with Salesforce Journey Builder.

Book your demo

Schedule an audit

Having problems building your journeys? Let's take an audit of your current campaign setup. 

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Get in touch

Get in contact with us today so we can understand the next steps in your company journey.

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Winning journeys



From small to big enterprises, Salesforce Journey Builder acts as a perfect tool between you and your customers to enhance collected data and focus on improving the customer's journey to get more sales online and in stores.

Every single journey counts. It's another opportunity to convert a potential lead into a fully-fledged customer, and with the help of Gravitai, that can become a reality. 

start building with journey builder

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By attributes, you can harness all data and act upon it by looking at critical aspects like browsing behaviour, purchase history, personalised messaging and target communications to all your customers and potential leads to bring in more business. 

Make each touchpoint meaningful 

Via Salesforce Journey Builder, you will be able to trigger customer journeys on real-time events and factors like purchases, downloads and service cases. 

Set customer pathways and journeys 

With Journey Builder at your fingertips, alter your customers' paths, targeted emails and journeys based on current and predicted behaviour algorithms. 

Plan your journeys 


Be proactive when changing journeys based on both customer behaviour and automated logic. Cover any sudden change through engagement, unexpected splits, decisions and content. 

Deliver planned basic or complex journeys to five people or five million people. Ensure that you have covered any path or change to increase your return on investment. 

start PLANNING YOUR JOURNEYS NOW 

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Build an abandoned cart journey

We have all left something in the basket at some stage; admit it. By building an abandoned cart journey, you can increase the chance of converting leads and customers. 

Enforce the welcome newsletters

Via Journey Builder, we can help build welcome newsletters to keep your customers and leads in the loop. Take advantage and promote both services and products. 

Trusted for Journey Builder

Within Salesforce Marketing Cloud projects, we have provided expertise for Journey Builder since its release. We are building templates, campaigns and content for companies and organisations globally across various industries.

Jaguar Land Rover

Automotive Manufacturer

Dedicated support 

Our consultants and developers have dealt with the most complex journeys & campaigns. 

 1000  +

Journeys and campaigns launched across projects.

 

Putting the wheels in motion for Jaguar & Land Rover with Journey Builder

Jaguar and Land Rover signed up for Salesforce Marketing Cloud while upgrading their internal CRM system to achieve better customer service via gearing up on digital transformation. The challenge was to implement SFMC and upskill their colleagues to use each tool and bring to life a highly tailored bespoke customer preference centre. 




Use the right tools


As a tool, Salesforce Journey Builder gives you the edge over your competition via cleaver insights that can not be obtained anywhere else. Start automating your campaigns, converting more and targeting potential opportunities.

Increase loyalty and relationships by targeting emails, SMS push notifications and personalised ads. Increase your chances of increasing your ROI via engaging journeys. 



speak to us about recovering a project

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Salesforce Journey Builder pricing

We offer a competitive brick pricing model for implementation, retained support services and training workshops which take a certain amount of bricks to complete. The more bricks you purchase, the cheaper the brick becomes.

Standard
Perfect for simple and bold campaigns or journeys.

925 GBP, per brick

Average: 2 bricks per journey.

We follow a brick pricing model. One brick equals the equivalent of eight hours of technical work & support.  
  • Top features:
  • Branded welcome journeys
  • Seasonal campaigns journey
  • Birthday campaign journeys for those momentous occasions
  • Regular newsletter subscriptions for monthly content
  • Brand awareness campaigns to drive up company recognition
  • Implementation, support & training for standard services
Most popular package

Pro
Best for companies looking for an upgrade on current emails.

925 GBP, per brick

Average: 5 bricks per journey.

We follow a brick pricing model. One brick equals the equivalent of eight hours of technical work & support.  
  • Top features:
  • Re-engaging journeys for leads and prospective customers
  • Lead capturing journeys
  • Lead nurturing journeys
  • Account and system updates for all company software
  • Search engine and social media journeys and campaigns
  • Implementation, support & training for pro services

Enterprise
Advanced journeys and campaigns for organisations.

925 GBP, per brick

Average: 10 bricks per journey.

We follow a brick pricing model. One brick equals the equivalent of eight hours of technical work & support.  
  • Top features:
  • Abandoned cart journeys for all e-commerce company needs
  • Production recommendation for all productions and services
  • Transactional emails
  • Password reset journerys
  • Cross-sell and up-sell journeys for company campaigns
  • Implementation, support & training for enterprise services

Salesforce Journey Builder offers a range of functionality for features, journeys and pathways. Via Gravitai, we can ensure the very best journeys are built every time.  

Utilise Journey Builder templates

By utilising Journey Builder templates, you can target your marketing needs straight away with Gravitai. Choose what best fits your audience and reach your goals.

Determine the flow of your journeys

Decide on the cadence, quantity and frequency. A/B testing? Not a problem with Journey Builder. Together we can plan and test every campaign or journey created.

Account password reset journey

Do you allow your customers to sign up for accounts? What if they forget their password? We have all done it. We can help set up a password reset process.

Seasonal Campaign Journeys

Are seasons important to your business? Together, we can focus on setting up personal campaigns for Christmas, Valentine's Day, Halloween or a suitable holiday for you.

Order confirmation journeys

Selling services or products then a confirmation is crucial to keeping your customers on side and happy. Let's map out an order confirmation journey to ensure the process. 

Birthday journeys

We all have birthdays: it's a small personalisation trick that is often overlooked. Let's build a personalised birthday campaign for your clients to take advantage of the date. 

Lead capturing journeys

Customer data is like gold fust. Together we can plan and formulate processes that capture critical data on prospective clients to generate more meaningful leads. 

Lead nuturing journeys  

Let's develop relationships with your customers to increase sales and emphasise customer loyalty within every stage of the sales funnel. 

Account and system updates  

Do your customers ever request updates to their accounts? It can often be a tricky process to deal with. Together we can plan a strategy and tackle the requests. 

Product recommendation journeys 

Showcase your most popular products based on the most converted and visited products across all your platforms. Take advantage of the quality of your products. 

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