ODOO
HELPDESK
DELIVER FAST, EFFICIENT CUSTOMER SUPPORT
Odoo Helpdesk gives support teams one central system to manage tickets, enforce SLAs, and deliver consistent customer service
65%
Faster First Response Times
Automated ticket routing and SLAs keep teams focused on priorities.
100%
Ticket Visibility
Every request is tracked, assigned, and reported in one system.
40%
Fewer Escalations
SLA alerts and prioritisation prevent issues from slipping.
1
Platform for All Support Channels
Email, live chat, and web tickets unified in Odoo.
CUSTOMISED FOR YOU
Built for Teams Handling Customer or Internal Support
Odoo Helpdesk is ideal for organisations that need structure, accountability, and speed in their support operations.
You should use Odoo Helpdesk if you:
✓ Manage tickets across inboxes or spreadsheets
✓ Miss response targets or SLAs
✓ Lack visibility into ticket volumes or team performance
✓ Need support integrated with sales, inventory, or projects
Whether you’re supporting customers, partners, or internal teams, helpdesk in Odoo keeps requests organised and measurable.
“Odoo Helpdesk gave us end-to-end visibility over customer support. Tickets, time tracking, and satisfaction are all in one place.”
Support Manager, UK SaaS Business
Customer Portal Access
Allow customers to track ticket status and history online.
Time Tracking and Billable Support
Log time per ticket for reporting or invoicing.
Knowledge Base and Surveys
Deflect tickets with self-service articles and capture feedback.
Multi-Channel Ticket Intake
Capture tickets automatically from email, website forms, and live chat.
SLA Policies and Escalations
Define response and resolution targets with automated alerts.
Team and Agent Assignment
Route tickets by team, category, priority, or workload.
KEY BENEFITS
What You Can Do with Odoo Helpdesk
WHY
Why Helpdesk Works Better Inside Odoo
Centralised Ticket Management
All requests live in one structured system.
Built-In SLA Enforcement
Response times are tracked automatically, not manually.
Full ERP Integration
Connect support to CRM, Sales, Inventory, and Projects.
Real-Time Performance Reporting
Track volume, resolution time, and agent KPIs instantly.
Scales from Small Teams to Enterprises
Works for a few agents or large support departments.
ODOO HELPDESK
Frequently Asked Questions
Yes. You can set response and resolution targets with automated alerts.
Yes. Tickets from both channels are captured automatically.
Yes. Built-in dashboards show response times, volume, and satisfaction.
Yes. Agents can manage tickets from desktop or mobile.
READY TO STREAMLINE CUSTOMER SUPPORT WITH ODOO HELPDESK?
Replace inbox chaos with a structured, integrated helpdesk built into your ERP.
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