ODOO SUPPORT SERVICES
FOR RELIABLE ERP PERFORMANCE
ODOO SUPPORT SERVICES THAT KEEP YOUR ERP RUNNING SMOOTHLY
Certified Odoo technical support to reduce downtime, resolve issues fast, and keep every module of your ERP stable, secure, and performing reliably.
98%
Of Support Tickets Resolved Within SLA
Fast, accountable issue handling across functional and technical cases.
250+
ERP Issues Resolved Every Month
From bug fixes and performance issues to workflow and data problems.
24/7
Global Support Coverage
Support across time zones with defined response and resolution SLAs.
1
End-to-End Ownership
One partner accountable for diagnosis, resolution, and continuous improvement.
CUSTOMISED FOR YOU
Who Should Use Odoo ERP Support Services?
Our Odoo support services are designed for organisations that rely on ERP uptime and need issues handled quickly and properly.
This service is ideal if:
✓ You experience downtime, broken workflows, or recurring system errors
✓ Your internal team struggles to diagnose or escalate Odoo issues
✓ You run a mission-critical ERP and require 24/7 support availability
✓ You’ve customised Odoo and need expert technical advisory
✓ You want one partner who owns issues end-to-end
Gravitai’s Odoo ERP support ensures your system performs under pressure—with expert diagnosis, proactive care, and fast resolution.
“It just works now. They resolved issues we’d been living with for months. Our ERP is finally stable.”
IT Manager, Manufacturing Business
Round-the-Clock ERP Coverage
Support across time zones with defined response and resolution SLAs to minimise disruption.
Certified Technical Experts
Your tickets are handled by Odoo developers and consultants who understand both code and business workflows.
Preventative Monitoring & Maintenance
We identify and address risks early through monitoring, patching, and performance checks—before issues impact users.
Rapid Ticket Resolution
Issues are triaged, prioritised, and resolved within agreed SLAs with clear communication and accountability.
Root-Cause Analysis & Advisory
We don’t just fix symptoms—root causes are identified, documented, and addressed to prevent repeat incidents.
SLA Governance & Reporting
Track ticket performance, recurring issues, and stability trends with structured updates and review cycles.
KEY BENEFITS
What You Gain With Our Odoo ERP Support Services
THE PROCESS
Our Odoo Support and Maintenance Process
Onboarding and Audit
We assess your Odoo setup, custom code, workflows, and support history, then confirm SLAs and escalation paths.
Monitoring and Alerting
Logs, background jobs, performance metrics, and usage spikes are monitored to catch issues early.
Incident Response
Issues are triaged and resolved with clear updates, impact tracking, and root-cause analysis.
Ongoing Maintenance
Monthly patching, bug fixes, optimisation, and version alignment are handled proactively.
Review and Improvement
Quarterly reviews identify recurring issues, risks, and opportunities to improve stability and performance.
ODOO SUPPORT
Frequently Asked Questions
Yes. We provide 24/7 coverage with defined SLAs for response and resolution based on urgency.
Yes. We support both standard Odoo modules and customisations, including inherited and legacy codebases.
Yes. Monitoring, patching, and performance checks are included to prevent issues before they impact users.
We offer monthly retainers and SLA-backed plans based on system scope, complexity, and required response times.
BOOK A FREE DISCOVERY CALL FOR ODOO SUPPORT SERVICES
From urgent bug fixes to long-term technical stability, our Odoo support team is ready to take ownership of your ERP.
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