Marketing Cloud Journey Builder support for all enterprises / smbs

Struggling with the pain that comes from Salesforce Journey Builder? It can be hard to deal with customer journeys and marketing automation for your Salesforce Marketing Cloud org.

64% of Customers Expect Personalised Comms From Shopping Experiences


Make sure all your Salesforce Journeys are hitting the marketing automation mark.

Marketing Cloud Journey Builder Help

With thousands of companies trying to get ahead of each other, it's critical to keep your customer journeys engaging.

We often deal with client's struggling to put together consistent and worthwhile journeys that matter in Salesforce.

contact a journey builder expert


Your Salesforce campaign journeys define your brand. Gravitai is here to assist when it comes to personalisation, optimisation and needs. 

Check for pain symptoms

Check out our 'Salesforce Pain Symptom Checker' to see if your business is at critical risk. 

Possible symptoms:

Incomplete or inaccurate customer data, delays or errors whilst processing your customer information, difficulties in keeping up with changes to your customer data over time, and missed opportunities for effective marketing campaigns or customer engagement efforts.

Advised treatment:

Delivering the data correctly is crucial in Salesforce Marketing Cloud. Especially across all your Marketing Cloud journeys.

Salesforce Journey Builder can be a tricky tool at times to manage.

We offer comprehensive data integration solutions that are tailored to your specific needs. Schedule a consultation with us today to discuss your requirements and explore solutions around marketing automation and cloud journeys.

Possible symptoms:

Difficulty setting up and configuring the tool, a need for significant technical expertise to use it effectively, challenges in customising journeys to meet business needs, and a steep learning curve for non-technical users, you may also experience frustration with the tool's limited flexibility, and may find it challenging to scale Journey Builder as you grow.

Advised treatment:

Don't struggle on your own when it comes to Journey Builder in Salesforce.

We find a lot of companies struggling with the complexities around customer journeys, all Salesforce Journey Builder features and marketing automation.

We'll work with you to identify all of the essential features and functionality that you will need and provide a customised solution tailored to your business needs. contact us today to schedule a consultation and streamline your Salesforce Journey Builder experience.

Possible symptoms:

Struggling to create customised customer journeys that meet your specific business needs. You may find that the tool's functionality is too rigid and does not allow for the level of customisation required to create a truly personalised customer experience. This may lead to frustration, missed opportunities for engagement, and difficulty differentiating your brand from competitors who are able to offer more customised experiences.

Advised treatment:

There is a skill to creating customised customer journeys when it comes to all Salesforce Marketing Cloud Journey Builder features.

We can help you create customised customer journeys that meet your specific business needs. Our team of experts will evaluate your customisation needs. Contact us today to schedule a consultation and undertake your Salesforce Journey Builder experience.

Possible symptoms:

Inaccurate or incomplete customer data, missed opportunities for engagement, low conversion rates, and a lack of visibility into customer behaviour. You may find that you are unable to effectively segment your customers or target them with relevant messaging, leading to ineffective marketing campaigns and a suboptimal customer experience.

Advised treatment:

Leave this one to the Gravitai Salesforce Marketing Cloud experts.

Our experts can help you improve the accuracy and completeness of your customer data. We'll work with you to identify the root causes of your data quality issues and implement customised solutions to address them. Something which often pops up when it comes to the queries of marketing automation.

contact us today to schedule a free consultation and start improving the accuracy of your Salesforce data across all customer journeys.

Possible symptoms:

Slower performance, increased load times, difficulty handling large volumes of data, and a lack of scalability for future growth, delays in campaign execution, data syncing issues, and other performance-related challenges that can hinder your business operations and impact the customer experience.

Advised treatment:

Your operations need to scale with you.

We will enable you to effectively manage larger datasets and execute campaigns more efficiently. Contact us today to schedule a consultation and start improving the scalability of your Salesforce Journey Builder.

Possible symptoms:

Limited access to features due to budget constraints, difficulty justifying the expense of the platform, and a lack of resources to effectively utilise the platform's full capabilities. Small or mid-sized businesses may find it challenging to justify the cost of Journey Builder, which can be expensive for those with limited budgets.

Advised treatment:

It's true, Salesforce can be expensive for companies. Customer journeys can be costly and marketing automation is a key need for lots of businesses.

Let's reduce your costs as much as we can around Salesforce Journey Builder.

Our team can help you identify ways to optimise your usage of the platform and reduce your overall costs. We'll work with you to understand your specific needs and develop a customised solution that meets your requirements while staying within your budget.

Possible symptoms:

Difficulty in finding the right resources to train & onboard your team members, a lack of knowledge on the platform's capabilities & best practices, and an inability to troubleshoot issues or optimise usage, struggling to fully utilise Journey Builder, missed opportunities for effective customer engagement and growth or Lower engagement and conversions.

Advised treatment:

Salesforce is complex. That will never change, but we can make is easier.

If you're struggling to find the right training & support resources to  use Salesforce Journey Builder, our team can help. We offer comprehensive training and onboarding solutions to ensure your team is up to speed quickly and able to fully utilise the platform's capabilities.

Something our clients relish when it comes to customer journeys and Cloud automation.

Possible symptoms:

Concerns around data collection and processing, difficulty in ensuring compliance with regulations such as GDPR and CCPA, and potential legal risks associated with non-compliance.

Advised treatment:

Your customers demand privacy and compliance.

We have extensive experience working with companies to ensure compliance with regulations such as GDPR and CCPA, and can help you develop policies and procedures to protect customer data privacy and mitigate legal risks. 

contact us today to learn how we can help ensure your use of Journey Builder aligns with industry standards and regulations.

Possible symptoms:

Time-consuming updates and disrupted workflows. Updating Journey Builder may result in challenges with other integrated systems or third-party applications. Adjusting to new features and enhancements can have a learning curve. Maintaining and updating Journey Builder may demand technical expertise and dedicated resources.

Advised treatment:

You don't have to struggle alone.

Our expert team understands the challenges that you face with time-consuming updates, disrupted workflows, and the need for technical expertise. We specialise in simplifying the process and ensuring a smooth experience.

It's important to keep your customer journeys and marketing automation best practices up to scratch at all times.

contact us today and streamline your Journey Builder maintenance, optimise workflows, and overcome the complexities of updates. Let us handle the technical aspects so you can focus on driving your business forward.

Needing Help With All Marketing Cloud Journey Builder Issues?

Struggling to deal with customer journeys or Salesforce Journey Builder issues?

Fill out the form and we will get back to you.


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