Interaction Studio

Salesforce

Interaction Studio

How can you’re customers benefit from Interaction Studio?

Through personalisation, you can finally conquer what your customers want. Make engagement the focal point and deliver relevant real-time personalisation and interaction through deep AI and cross channel experiences. Interact with your customers at any point in a journey!

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Contact Us About Interaction Studio
Interaction Studio

Gravitai being a certified partner of both Salesforce and the recently acquired Evergage that has now turned into Interaction Studio are the perfect solution to achieving more personalisation with your customers. Take personalisation to the next level through a 1-1 basis to understand their every wants and needs. Gravitai is the perfect solution to your Interaction Studio support and implementation.

Interaction Studio

(These are some of the common questions that clients ask us when they reach out to us….)

Unified Statistics

Helping customers with their data one by one.

Behavioural Data

How can you help us capture data, statistics and results for each customer, lead or user that we come by. We find it hard to keep everything together.

We can help you capture in-depth behavioural data and synchronise external attributes whilst keeping everything in a single unified profile for every visitor, customer and account that you have to deal with.

Lead Engagement

Capture every lead and customer out there.

Engagement

How can we capture our leads and customers movements? We want to be able to track their actions so we can gain a better insight on how to attract them.

Interaction Studio intelligently tracks clicks, actions and non-click behavioural patterns like active time on page, scrolling, hovering and zooming plus adding the context of what each visitor is engaged with (category, tags, price, etc.) That can be used to determine real interests and intent.

Interaction Studio
Interaction Studio

Effective Experience

Test and design each campaign right now.

Personalisation

How are we able to design and produce campaigns to test different experiences around our audience and leads?

Interaction Studio allows users to design their own personalisation campaigns, test different experiences using built-in A/B and multivariate testing techniques, and target specific audience segments.

Granula Communication

Improve your channels of communication.

Optimisation

How can we take our real-time data to improve our channels of communication to our clients and customers to get the best experience out there?

Monitor results in real-time to continually optimise both online and offline channels, as well as to improve the overall customer experience. We want you to be able to offer your customers the best experiences out there.

Interaction Studio

Interaction Studio Professional Services

At Gravitai, we offer a complete range of services to support our clients on every step of their Interaction Studio journey. Including (but not limited to) implementation, campaign deployment, integrations, managed services and training.

Interaction Studio

Integrations

Gather rich customer insights by integrating your internal and external systems to maximise the value of using Interaction Studio.

Interaction Studio

Decisions

Present each visitor with the ideal promotion, banner, offer or experience with the highest probability of further engagement.

Interaction Studio

Emails

Capitalise on in depth behavioural data to deliver contextually relevant and personalised emails at precisely the right time.

Interaction Studio

Unified Profiles

Access comprehensive insights on each person or company that interacts with your digital assets so you can gain vital data and information.

Interaction Studio

Recommendations

One to one customer recommendations designed, configured and managed by your internal marketing teams so you can act upon them.

Interaction Studio

SmartSurveys

Present surveys to collect specific data from prospects and customers, and then utilise responses to improve their experiences.

Our Support Line

We are always available for a chat.

Give Us A Call Right Now!

Need to get in touch with us quickly? Contact our support line.

We pride ourselves in the dedicated support we can offer to every journey and campaign that is put into our hands. If you either have a current plan with us or are looking for information you can get in touch via our support.

Give us a call : +44 (0)123 380 1330

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About Us

Interaction Studio FAQs

We constantly get asked questions about Interaction Studio on a daily basis. From detailed implementation questions to generalised questions such as ‘how can it help us?’, have a look at our FAQs below to see if you can find your answer.

Can’t find what your looking for? Visit our contact us page.

What Is Interaction Studio? (Formerly Evergage)

Interaction Studio enhances the power of Salesforce Marketing Cloud, giving you more ammunition to tackle your audiences, customers and prospective leads. Expand with your real-time personalisation as you will be able to tailor interactions to increase loyalty, engagement and conversions through your company, business or organisation. Just think how many customers and leads you could close further with meeting them at the right point within a given marketing or sales journey towards your products or services. With a solid awareness of consumer interactions, your be able to deliver a streamlined experience with the ability to track customer behaviour and capture that Sale!

 

Evergage now Interaction Studio was firmly a CDP that has now been acquired with Salesforce’s customers in mind. Gravitai formerly a partner of Evergage and also a partner of Salesforce Interaction Studio has critical ties and the extensive knowledge in implementing and supporting the application further.

Solving Customer Issues with Interaction Studio, Can This Be Done?

With Interaction Studio in mind, you will no longer need to worry about batch data when you interact with customers, as you will have all the data you need. Your organisation or company will be able to customise interactions and behaviour to put them along the most appropriate path to your product or service.

Can Customer Service Scripts Be Scrapped?

With today’s consumers and clients wanting to do most of their research on their own accord, before contacting support, Interaction Studio can help in communication with brand delivering and personalised experiences to reach ours for support. Almost 70% of consumers want their experience to be managed and not them explaining to different support channels such as across email and phone.

Can In Store Activity Be Captured & Recorded?

The simple answer is yes! When it comes to digital activity it can be sometimes hard to see the full journey, twist turns that the buyer has been through. Interaction Studio allows for better insight and visibility into the buyer’s journey allowing the customer to have a less disjointed and incomplete experience.

Rocket Record

Our results, clients and progress is thrusted through success and experience with our journeys.

Have a look at our existing and previous clients. Start a journey.

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Our Blogs

Have a look at our blogs. Key topics and news from the industry all for you to indulge in its entirity.

Have a look at blogs within the industry.

Featured Blog

Have a peak at our Featured Blog for this month.

Category: Marketing Cloud

The Very Best Tips Of Cloud Marketing For Small Businesses

Cloud Marketing is suitable for any business or company period. Small businesses constantly need to find ways to come up with various schemes and ploys on how to capture leads and customers alike……. Read More

July, 2020

Featured Blog (July 2020)
Marketing Cloud

A Little Introduction To Automation Studio In Salesforce Marketing Cloud

With Automation studio, you can sell at a faster and smarter rate towards your customers and leads. The powerful toolkit is used to optimise your marketing funnel at every single...Read More
September 24, 2020
Salesforce Marketing Cloud Quiz,

The Big Fat Salesforce Marketing Cloud Quiz – No.3

Welcome to part three of 'The Big Fat Salesforce Marketing Cloud Quiz'. How did you score in last weeks test in improving your Salesforce Marketing Cloud knowledge? This following addition...Read More
September 23, 2020
Salesforce

Introducing SQL For Large Amounts Of Data In Salesforce Marketing Cloud

SQL is one of those things that you will come across very quickly in IT. It is also something that has a huge role to play in marketing. We thought...Read More
September 22, 2020
Marketing Automation

Why Architects Are So Important In Projects?

Most companies that use Salesforce know that having a high-quality architect in their midst is an essential part of getting the best out of projects. However, it is important to...Read More
September 17, 2020

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